Frequently asked questions!!

Find answers to common questions about our products and services


We offer a 30-day money back guarantee! If you or your pet aren't completely satisfied with your item, you can return it in its original packaging. Simply reach out to our support team at contact@shinepaw.ca to initiate a hassle free return.

Standard shipping typically takes 5โ€“7 business days. Once your order is processed, we will email you a tracking number so you can follow your package's journey straight to your door.

Currently, we focus our shipping primarily within Canada and select nearby areas. However, we are always happy to look into custom delivery arrangements! If you are located outside these regions, please reach out to our team at contact@shinepaw.ca before ordering so we can discuss the best available shipping options for you

As soon as your order leaves our facility, you'll receive a shipping confirmation email containing a direct tracking link. You can use this link to check the real-time status of your delivery at any time.

Product FAQs

Find answers to common questions about our products

The Shining Collar 2.0

The Shining Collar 2.0

Not a chance. The Shining Collar 2.0 features a custom-built, reinforced tracking vault designed to snugly lock your AirTag perfectly in place. It eliminates shaking, dangling, and slipping so you can track your pup with total confidence. (Note: AirTag is not included).
Yes, it is 100% waterproof! Our collar is completely sealed to withstand lakes, backyard pools, heavy downpours, and muddy puddles. Simply wipe it clean after a messy adventure and youโ€™re good to go.
The collar features a fast USB-C charging port that brings it to a full charge in just 2 hours. Once charged, it provides up to 8 hours of brilliant, continuous safety lighting for your nighttime walks.
It features 14 vivid, selectable color modes! You can easily toggle between different solid colors and flashing modes to perfectly match your dog's style or personality.
The Spot Light

The Spot Light

The Spot Light is designed with a Universal Clip System that securely grips onto any gear strap, harness, backpack, or collar measuring between 2cm and 4cm in width.
Not at all. It features a simple snap-on system that installs securely in seconds, making it entirely hassle-free to clip on right before a walk and pull off when you get home.
Every Spot Light includes two distinct mounting choices right in the box: a streamlined One-Piece Clip for simple attachments, and a versatile Three-Hole Mount for custom positioning on your gear.
It uses an advanced optical lens design that projects a powerful, eye-catching glow. This high-efficiency beam ensures oncoming traffic, cyclists, and other pedestrians can spot you and your pet from a safe distance in total darkness. So bright you can see it in the daytime!
The ShinePod Dispenser

The ShinePod Dispenser

Yes! The ShinePod Dispenser is built with a rugged IPX6 weatherproof casing. This heavy-duty sealing keeps your waste bags completely dry inside while ensuring the electronic LED light runs perfectly through pouring rain, thick fog, or winter snow.
No. The ShinePod Dispenser features an ergonomic, tangle-free internal design for a smooth, effortless pull-out. Even better, it features a smart push-back action that cleanly rolls the bags back in without any manual, tedious rewinding.
It features a high-capacity 400mAh battery that fully charges via USB-C in just 1.5 hours. A single full charge delivers an incredible 8 to 50 hours of continuous runtime, depending on your choice of solid or flashing light modes.
The dispenser features an intuitive smart LED charging indicator light. It glows a solid red while plugged into power and instantly flips to a vibrant green the exact moment it is fully charged and ready to go.